SocialEngagement
Basic ApproachBack to Top
The TOPPAN Group assigns great value to the appropriate disclosure of corporate information to promote stakeholder engagement. We are communicating our views, listening to stakeholder opinions, and engaging in earnest dialogues to reach a mutual understanding with stakeholders. These communication practices enable us to follow the shifting demands of society and incorporate the diverse expectations and needs of stakeholders in the planning of our corporate activities. Through this approach, we would like to maintain our present status as a group of companies that upholds the trust of society.
We are also committed to enhancing relationships with overseas stakeholders through rapidly globalizing operations that provide various solutions to social issues around the world. TOPPAN will bolster Groupwide initiatives to upgrade stakeholder engagement with careful attention to legal compliance and diverse cultures in the countries and regions where the Group does business. We will help achieve a sustainable society by building, maintaining, and enhancing cooperative relationships with stakeholders of all kinds.
Activity ResultsBack to Top
Communicating with Customers
From our very first day in business, we have been working to secure the trust and satisfaction of customers by developing and providing excellent products and services that meet customer requests. The “total quality assurance” approach TOPPAN takes to all of the business processes throughout the supply chain has helped us secure and improve the safety and quality of our products and services.
We have also been developing, improving, and upgrading manifold products and services by promptly identifying the diverse and sophisticated needs of customers. To further enhance products and services, TOPPAN keeps constant track of customer satisfaction (CS) and harnesses the customer feedback the Group receives. CS surveys comprehensively assess the quality of our products and services by checking operations from technological development to sales promotion across the Group. The survey results are delivered to the responsible departments and used to make continuous quality improvement towards refined service provision and enhanced customer satisfaction.
Customer Satisfaction (Secure Media)
(Total of “satisfied” and “somewhat satisfied”)

- *
- The survey items are rated on a 5-point evaluation scale: “satisfied,” “somewhat satisfied,” “neutral,” “somewhat dissatisfied,” and “dissatisfied.”
Boosting Mutual Trust with Business Partners
TOPPAN is enhancing communication with business partners in the conviction that cooperative and trusting relationships are critical for the promotion of sustainable procurement.
The TOPPAN Group Sustainable Procurement Guidelines have been shared throughout the supply chain. In a cycle of guideline-compliant transactions, performance audits, and practice improvements, we engage in ongoing dialogues with business partners to deepen mutual understanding. Our Supplier Hotline is open for use by all partners. The hotline evinces our commitment to enhancing transparency and fairness in transactions and boosting relationships of trust. We also ask partners to fill out questionnaires to monitor whether our procurement departments operate properly in accordance with the Basic Procurement Policy under the TOPPAN Group Sustainable Procurement Guidelines.
The Declaration of Partnership Building, issued in September 2022, clarifies priority themes for solidifying cooperation and co-prosperity with our partners and cultivating partnerships based on good business practices.
Labor-Management Approach to “Respect for Human Beings”
We understand how deeply we depend on our human assets. The working environments TOPPAN has been developing are designed to help employees accomplish their tasks vigorously, earnestly, and with strong motivation. We organize various site-based initiatives primarily for employee health and job satisfaction through collaborations with the labor union, the health insurance union, and other related organizations. In-house club activities and various events such as health awareness campaigns and labor-management recreation events have been held to facilitate communication and build a sense of unity throughout the Group.

Club activity

Health awareness campaign
Surveying Employee Engagement
TOPPAN has designated “employee health & job satisfaction” as a Materiality theme to drive our success in fulfilling our sustainability management goal of creating social value. We see increased employee engagement as a key underpinning for achieving this management strategy. The integrated strengths of the Group will be further improved when employees find their work rewarding, feel fulfilled, and work proactively.
We launched an annual employee engagement survey in fiscal 2021. The fiscal 2023 survey analyzed the responses of 31,194 employees at TOPPAN Holdings Inc. and 44 Group companies to assess the expectation-perception gaps in their experiences working within their organizations (16 areas surveyed; see the table below). The surveys will allow us to identify factors that enhance or hinder employee engagement, deliberate and implement measures that reliably enhance employee engagement, and verify the effectiveness of those measures. The employee mindsets revealed through the surveys are reported to each organization and used to develop plans to increase employee engagement. Senior management and section managers act together to solve organizational issues by sharing the survey results at the Executive Officer Committee.
Engagement Survey Summary for Fiscal 2023
Employees Covered | 31,194 employees, from 45 companies within the Group |
---|---|
No. of Respondents (RR) | 29,252 (93.7%) |
Dates | From November 16 to December 25, 2023 |
Total No. of Questions |
Performance of tasks, personnel evaluation, personnel development, personnel placement, working environment, corporate culture 108 questions in 12 areas under 6 themes
|
Aggregated Index (EX score) |
70.1 (0.3 pt. increase compared with fiscal 2021) Medium-term target for fiscal 2025 under the Medium Term Plan: Increase in the EX score by 5 pt. compared with fiscal 2021
|
TOPPA!!! TOPPAN Festival 2024
In February 2024, we held “TOPPA!!! TOPPAN Festival 2024,” a series of events that facilitate a sense of unity throughout the Group. The festival embodied a new form of communication in the post-pandemic world combining online events with real-life events held at operational sites across Japan. Teams placing first in preliminary rounds came together to show off their skills in eSports competitions, and Japan-based teams competed in eSports exhibition matches with contenders from overseas sites. A wider range of participants were invited to take part in the festival by holding in-person events such as an inter-site quiz contest and a one-day office work experience for children.



Communicating with Shareholders and Investors
TOPPAN values our long-term relationships of trust with shareholders and investors. As a basis for investment decisions, we provide them with corporate information in a timely, fair, and constant manner. We voluntarily disclose information beyond the scope institutionally required in order to present our investors with a clear picture of our business and provide a solid foundation for practical dialogues with investors that deepen our mutual understanding.
TOPPAN briefs financial analysts and institutional investors in quarterly earnings calls. On our IR-Day launched in fiscal 2023, the executive responsible for each segment summarizes the businesses of the segment and explains the segment’s strategies and plans, along with other IR-related information. We will continue to hold TOPPAN IR-Days to facilitate investor understanding of our business.
By consenting to requests for individual interviews and participating in conferences sponsored by securities firms, we meet with institutional investors to explain our performance and strategies and glean how the market views us. Various ESG matters have also been discussed with investors to reflect their views into our management. We conducted about 280 interviews in fiscal 2023, a significantly larger number than in the year before. Constant meetings throughout the year have enhanced our dialogues with shareholders and investors.
Through a cycle of disclosure, dialogue, and feedback to management, TOPPAN pursues the sustainable growth of the Group and the medium-to-long-term enhancement of our corporate value.
Stakeholder EngagementBack to Top
Stakeholder Engagement: Themes and Activities






* Suppliers and subcontractors