SocialTotal Quality Assurance
Basic Approach
The TOPPAN Group defines the creation of quality through the construction and operation of a systematic quality management framework across all divisions and processes associated with the provision of products and services as “Total Quality Assurance,” and strives to improve quality for both products and services.
In order to advance initiatives for Total Quality Assurance, we have formulated the TOPPAN Group Basic Quality Policy as a common policy covering both products and services, taking into account both the conventional concepts of product safety management and perspectives related to customer engagement, with a view toward portfolio transformation.
Within the scope of this policy, we set forth the Basic Philosophy on Product and Service Quality Management and Guidelines on Product and Service Quality Management, which define the principles we aim for in maintaining, improving and enhancing quality.
Basic Philosophy on Product and Service Quality Management
In accordance with the basic principles of our Conduct Guidelines, we strive to improve the TOPPAN brand through value creation and implement quality management to provide safe, secure products and services with the aim of gaining the satisfaction and trust of our customers, society, and business partners*1.
- *1
- Business partners: Suppliers and cooperating companies (including partners in collaborations)
Guidelines on Product and Service Quality Management
Each member of the TOPPAN Group adheres to laws and internal regulations and identifies core issues across the supply chain to provide products and services that exceed expectations throughout their life cycle,*2 based on strong relationships of mutual trust and cooperation with customers, society, and business partners.
- *2
- Life cycle: The cycle of products and services from planning/development to manufacturing, use (maintenance/after-sales service), and end of life.
Total Quality Assurance
- Promotion Framework
- ● Products
- ● Services
- Activities
- ● Products
- ● Services