The TOPPAN Group strives to improve the quality of both products and services through "total quality assurance." We define this as ensuring built-in quality by establishing and operating systematic quality management mechanisms in every department and process involved in the provision of products and services.

1．Basic Philosophy on Product and Service Quality Management

In accordance with the basic principles of our Conduct Guidelines,
we strive to improve the TOPPAN brand through value creation
and implement quality management to provide safe, secure products and services
with the aim of gaining the satisfaction and trust of our customers, society, and business partners.¹

2．Guidelines on Product and Service Quality Management

Each member of the TOPPAN Group adheres to laws and internal regulations and identifies core issues across the supply chain to provide products and services that exceed expectations throughout their life cycle,² based on strong relationships of mutual trust and cooperation with customers, society, and business partners.

1) Quality Management Principles

• (1) Each member of every department shall recognize the importance of quality and strive to improve it.
• (2) We will observe laws, industry standards, guidelines, and other rules and regulations related to products and services in Japan and other relevant countries.
• (3) In all departments and processes pertaining to products and services, we will establish quality management systems based on global standards such as ISO and ITIL,³ define responsibilities and authority specific to respective roles, and develop organizational structures and internal regulations to improve quality.
• (4) We will strive to raise awareness of quality and ensure compliance with rules by conducting education and training on the approach to quality, laws, and internal regulations.
• (5) We will build relationships of mutual trust with customers in value creation and improve customer satisfaction by accurately ascertaining the needs and expectations of customers and society and providing products and services based on optimum quality levels.
• (6) We will identify and assess risks in quality and safety and implement necessary countermeasures prior to developing and offering products and services.
• (7) At each stage of the life cycle of products and services, we will cooperate with business partners to appropriately and effectively manage quality and risk and systematically and continually make improvements to further enhance quality.
• (8) By communicating with customers, society, and business partners, we will create frameworks to share information on quality and promote problem-solving to improve quality throughout the supply chain.
• (9) All departments involved in products and services will collaborate to maintain and improve the effectiveness of quality management systems by implementing regular operational checks, assessments, and ongoing improvements.
• (10) We will regularly check the effectiveness of quality management systems through internal auditing and reassess them as necessary.
• (11) When products and services end, we will carry out necessary actions and provide reports in accordance with agreements made with customers.

2) Handling Quality Incidents

• (1) To prevent incidents, we gather and analyze information on incidents and other issues related to products and services.
• (2) In the event an incident occurs, we will prioritize the safety and security of customers, provide appropriate reports at appropriate times, disclose information as necessary, and take measures to prevent damage from spreading.
• (3) Incidents subject to our regulations on risk and crisis management will be reported to the divisions responsible for managing relevant risks at TOPPAN Holdings Inc. We will take action to resolve the situation as well as providing reports and disclosing information to external parties under the direction of the Crisis Management Committee and in collaboration with the customers to which we provide the products and services concerned.
• (4) In response to comments, complaints, and claims from customers, we will collaborate with relevant departments, such as the Public Relations Division, and promptly respond in good faith, considering the customer’s perspective.
• (5) We will collaborate with the divisions responsible for managing relevant risks at TOPPAN Holdings Inc. to analyze and identify the cause of incidents and take measures to prevent recurrence.

3) Other Matters

• (1) Internal regulations on quality will be reassessed regularly and as necessary. Reassessments will take into account, and be consistent with, regulations related to the TOPPAN Group.

¹ Business partners: Suppliers and cooperating companies (including partners in collaborations)
² Life cycle: The cycle of products and services from planning/development to manufacturing, use (maintenance/after-sales service), and end of life.
³ ITIL: Abbreviation of Information Technology Infrastructure Library, a framework of global standards for best practices in IT services.

Established: July 1, 2025

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"ISO" is a registered trademark of the International Organization for Standardization.
"ITIL" is a registered trademark of AXELOS Limited.