I. Basic Stance on Product Safety Management

We promote product safety management throughout the Group
by securing safety and improving the quality of our products based on
the Basic Principles of the Conduct Guidelines and the principles
of corporate social responsibility as a protector of user safety and health.

(Note) User: This includes clients and the consumers that are end-users.

(Note) The following is stipulated in the Basic Principles of the TOPPAN Group Conduct Guidelines.

TOPPAN Group Conduct Guidelines Chapter 1: Basic Principles
5. Striving to improve quality and providing dedicated products that contribute to customer satisfaction
Considering our products and services provided to our customers as dedicated products, we will strive to ensure safety and improve quality based on “Total Quality Assurance,” the concept to work on quality creation in all processes undertaken by the entire supply chain, not just those in departments directly involved in manufacturing and quality control.
In addition, we will make efforts to improve, upgrade and develop our products and services by determining the needs of various customers so that we can gain credibility and provide customers with satisfaction.

Basic Principles from our Conduct Guidelines

II. Guidelines on Product Safety Management

Based on the Basic Stance on Product Safety Management, as part of the internal control system, TOPPAN Holdings and TOPPAN Group companies undertake the following initiatives in compliance with the Product Liability Act, the Consumer Product Safety Act, the Consumer Safety Act and other related laws and regulations (Food Sanitation Act, Electrical Appliances and Materials Safety Act, Pharmaceutical and Medical Device Act etc.).

1. Structure to secure product safety

• (1) All departments of TOPPAN Holdings and TOPPAN Group companies recognize the importance of product safety and implement product safety management according to their own roles.
• (2) As a foundation, we continuously improve our quality management and assurance practices using methodologies such as total productive maintenance (TPM) and ISO standards, and cooperate with clients and suppliers in preventing product-related accidents.
• (3) We continuously strive to improve product safety by identifying and evaluating risks of use (including improper use) prior to the manufacture or importation of a given product and by incorporating the results of our risk evaluations in the design and manufacture of that product (including parts) and in formulating product safety measures such as the attachment of warning labels.
• (4) We effectively and efficiently implement product safety management and revise as necessary rules on ensuring product safety such as the Basic Stance on Product Safety Management, structures for sharing information on product specifications with the suppliers of raw materials and components, and manuals on responses to accidents and complaints.
• (5) Based on the Rules on Risk Management, the Manufacturing Management Division of TOPPAN Holdings is responsible for the management of product safety, and in addition to collecting and disseminating related information, cooperates with relevant TOPPAN Holdings divisions to establish and promote company-wide measures. The quality assurance departments within TOPPAN Group companies are primarily responsible for safety measures for each product. TOPPAN Holdings and TOPPAN Group companies coordinate their efforts and share information in order to implement consistent measures throughout the cycle from the procurement of raw materials and parts to design, manufacturing, and sales.
• (6) Should a critical product-related accident or problem occur, we immediately set up a crisis management committee based on the Rules on Risk Management and properly respond to the problem by acting with the safety of users foremost in mind.
• (7) Should a critical product-related accident or problem occur, we immediately set up a crisis management committee based on the Rules on Risk Management and properly respond to the problem by acting with the safety of users foremost in mind. Should a critical product-related accident or problem occur, we immediately set up a crisis management committee based on the Rules on Risk Management and properly respond to the problem by acting with the safety of users foremost in mind. Should a critical product-related accident or problem occur, we immediately set up a crisis management committee based on the Rules on Risk Management and properly respond to the problem by acting with the safety of users foremost in mind. Should a critical product-related accident or problem occur, we immediately set up a crisis management committee based on the Rules on Risk Management and properly respond to the problem by acting with the safety of users foremost in mind.

2. Information collection and provision and actual measures for a product-related accident or problem

• (1) In the case of product-related accidents or problems (such as defects, malfunctions, complaints, or accidents caused by similar products), relevant information collected from users, clients, suppliers, or other related parties is promptly reported to the Manufacturing Management Division of TOPPAN Holdings by the TOPPAN Holdings division or TOPPAN Group company division responsible and such information is centrally consolidated.
• (2) Should a product-related accident or problem occur, we examine the need for the following actions based on the Rules on Risk Management and immediately implement them if required. In reporting or disclosing information outside the company, we work in cooperation with the client who sells the product commercially.
  • Reporting to senior management
  • Informing the internal relevant departments and taking appropriate actions
  • Reporting to members of the Audit & Supervisory Board
  • Reporting to national and public authorities
  • Disclosing information on the product-related accident or problem to concerned parties outside the company, including clients and suppliers
  • Disclosing information to users through press releases, website posting, or other means
• (3) The Public Relations Division of TOPPAN Holdings sincerely responds to opinions and complaints from users and clients with a strong commitment to user protection.

3. Product recalls

• (1) Should a product-related accident or problem occur and the product must be recalled, we immediately take measures to secure the safety of users in coordination with the client who sells the product commercially, as required by the principles of corporate social responsibility.
• (2) When we manufacture, sell, or import an end product, the departments handling the product prepare the product recall procedures for a product-related accident or problem.

4. Other measures

• (1) We carry out regular internal audits to verify the effectiveness of each measure for product safety management and review our management structure as needed.
• (2) We proactively and sincerely cooperate with the product safety management activities carried out by our clients.